From skilled open cut and underground mineworkers, tradespersons, professionals and management, to coal handling and preparation plant personnel and shut down crews, our core business is the provision of innovative workforce solutions.
Offering a multidimensional suite of resourcing tools, we can manage your entire workforce needs to that one niggling area you just can’t seem to master.
In terms of our labour hire business, our success lies in our intimate knowledge of both our clients and employees. We realise we can’t provide clients with the service they desire without a solid understanding of their business and the industry itself and aim to continually increase our understanding of requirements through industry research, forum and conference attendance, briefing notes and one on one meetings with supervisors and management. Likewise, we know our service is only as good as our people and we don’t take this for granted. Our employees are our most valuable asset and ensuring they feel like part of our team, and not a ‘number’, is critical to the success of our business.
When it comes to project management, TESA provides onsite supervisors who control operational, OHS and QA activities in order to deliver on capital works, infrastructure maintenance, contract production and underground outbye projects. While back at the base our support teams handle all associated administration.
Likewise, our shutdown and maintenance team are professionals honed to provide: Managing a large mining workforce requires skill and state of the art equipment. Committed to offering a complete service, our fully adaptable web-based workforce management system including biometric security, smart alerts, automated visitor log-in and site inductions, advanced reporting and remote satellite access is the most evolved on the market.
Some question the viability of outsourcing workforce solutions due to the offsite location of providers, however we are consistently visible to our employees and clients – be it a 5AM start and site induction, overnight underground assessment, 3AM incident investigation or a late night to ensure the roster is filled – our team are present and committed.
In terms of our staff, we’ve got it covered. Working their way from the coal face and tools to management level, our team are professionals with human resource, contract labour management, OHS, training, executive support and administrative experience. They know how to provide quality support because they have worked onsite and understand first hand the technical and personality requirements, hours and pressures of each department.
Ultimately, at the end of the day, we want our clients and employees to see unquestionable value in us. We want to be proactive, flexible, adhere to all legal and legislative requirements relating to workplace practices and provide clients with the service and information they need to run their business successfully before they have to ask. We want our business to work for you.
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Our values: We asked our team what’s important to them in terms of customer service and here’s what they said:
- Being there when needed.
- Understanding the industry and client pressures.
- Listening and responding to feedback.
- Being helpful and sincere.
- Giving a little bit of yourself and being passionate about the job.
- Following through with what you say.
- Providing rock-solid solutions.
- Offering first hand experience and useful information.
- Developing site knowledge.
- Smiling and sharing a laugh.
- Communicating on all levels.
- Discussing services provided openly.
- Supplying good people – finding the right person for the right job.
- Being reliable.